Recent Court Decision Should Prompt CRAs to Initiate Reinvestigations Even When the Disputed Information Appears to be Accurate

In the wake of a decision last week from the Eastern District of Pennsylvania, CRAs would be well advised to initiate reinvestigations in response to consumer disputes even when the disputed information is easily determined to be accurate. Norman v. Trans Union, LLC, 2020 WL 4735538 (E.D. Pa. August 14, 2020).

The case grows out of a home security company’s phone call to a consumer, Mr. Norman, hoping to sell him a home security system. The company asked to obtain Norman’s credit report, and despite his refusal to grant permission, the company pulled one from Trans Union anyway. As a result, Trans Union recorded on Norman’s credit file that the home security company made a “regular inquiry” for his credit, which arguably had the effect of lowering Norman’s credit score. Norman twice demanded that Trans Union remove the record from his file, arguing that the home security company lacked a permissible purpose to order his report. When Trans Union declined to do so, Norman sued on behalf of a putative class.

In opposing class certification, Trans Union argued that its refusal to reinvestigate Norman’s dispute did not violate any duty imposed by the FCRA because his file accurately noted the home security company’s inquiry. More importantly, Trans Union argued that inaccuracy is a necessary element of a 1681i claim, suggesting that, even if a duty to reinvestigate had been triggered, any failure to conduct one could not give rise to a legal claim because the disputed information was not inaccurate.

A number of other courts have ruled that a consumer fails to state a claim for violation of the FCRA’s reinvestigation requirement–15 U.S.C. § 1681i (FCRA Section 611)–if the disputed record was in fact accurate and complete. This includes a case out of the same court last year, Berkery v. Equifax Info. Servs., LLC 2019 WL 1958567 (E.D. Pa. 2019), in which the court noted that “The ‘weight of authority in other circuits indicates that without a showing that the reported information was in fact inaccurate, a claim brought under  § 1681i must fail.’” Id. (citing Schweiter v. Equifax Info. Solutions LLC 441 Fed. App’x 896, 904 n.9 (3rd Cir. 2011)).

The Norman court, however, found Trans Union to be making a slightly different argument. According to the court, Trans Union argued that “its reinvestigation obligation is not triggered unless the consumer first makes a preliminary showing that the disputed item of information is inaccurate.” It is this position with which the Court disagreed.

The court noted that section 1681i(a) requires only that the consumer dispute the accuracy of an item of information in his file, and that it does not require the consumer also to show that the information is inaccurate in order to trigger the reinvestigation obligation. The court then distinguished the above-referenced cases because in each “the consumer reporting agency had conducted some reinvestigation, and the question for the court was whether that reinvestigation was reasonable.”

In essence, the court found that, if a CRA fails to initiate a reinvestigation in response to a consumer disputing the accuracy of information in his file, then the CRA can be found liable under section 1681i, even if the disputed information was accurate:

[W]here an agency fails in the first instance to reinvestigate in response to a consumer’s dispute, it would be inconsistent with the statute for a court to then require the consumer to make a threshold showing of inaccuracy, when the statute provides that the duty to reinvestigate lies with the reporting agency. Granting the agency the freedom to decline to conduct any reinvestigation after a consumer had lodged an appropriate dispute would frustrate the purpose of the reinvestigation requirement.

In the wake of this decision, CRAs would be wise to initiate reinvestigations whenever a consumer disputes the accuracy of information in the consumer’s file, even where the CRA knows the information to be accurate. The reinvestigation may end up being short and sweet, but what’s important is that it was initiated in the first place.*

Henry R. Chalmers is a Partner at Arnall Golden Gregory LLP and Co-Chair of the firm’s Background Screening industry team.


*The court addressed a number of other important topics in its decision that could have an impact on how CRAs treat requests for credit reports and reinvestigations of disputes. This case note only explores the topic of initiating reinvestigations, but CRAs would be well advised to review the entire ruling for broader insights.

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