End User Experience Manager

The End User Experience Manager (EUX) will gain a thorough understanding of our users’ needs and workflows, both existing and potential, and use that knowledge to assist in developing an enterprise roadmap to provide AGG employees, and in turn our clients, an unparalleled service experience. The EUX Manager must work collaboratively with key stakeholders across the enterprise to transform our end users’ experiences with technology platforms within the firm. This role will be responsible for ensuring a positive and consistent experience is created that enables value creation through training and services. This will be accomplished with a tightly integrated continual service improvement plan that is centered on Enterprise Service Management via automated and orchestrated processes, modernized desktop management, and end user training. This role will lead a team and empower productivity with extraordinary IT Support and Services fulfillment.

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